Privacy Policy

1 Introduction

This Privacy Policy applies to all personal data collected and processed by mr888 through the website https://mr888.cam and any associated mobile applications, services, or platforms (collectively, the "Platform"). By creating an account on mr888, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

mr888 respects your right to privacy and is committed to handling your personal information with care, transparency, and in accordance with applicable data protection laws. We recognize that the trust you place in us when you provide personal information is a responsibility we take seriously, and we strive to protect that information through robust technical and organizational measures.

If you do not agree with any part of this Privacy Policy, you should not use the mr888 Platform or provide us with any personal information. If you have any questions or concerns about how we handle your data, please contact us using the details provided at the end of this document.

2 Data Controller

mr888 acts as the data controller for all personal information collected through the Platform. As the data controller, mr888 determines the purposes for which and the manner in which your personal data is processed. Our contact details for privacy-related inquiries are provided in Section 15 of this Policy.

Where mr888 engages third-party service providers to process personal data on our behalf (such as payment processors, identity verification services, or customer support platforms), those third parties act as data processors under our instructions and are contractually obligated to protect your data in accordance with this Privacy Policy and applicable data protection laws.

3 Data We Collect

mr888 collects several categories of personal data in order to provide, secure, and improve the services offered through the Platform. The types of personal data we collect include:

3.1 Account Information

• Full legal name as it appears on your Indonesian National Identity Card (KTP) or passport.
• Date of birth (to verify that you meet the minimum age requirement of 21 years).
• Email address (used for account communications, password resets, and promotional offers).
• Mobile phone number (used for account verification, two-factor authentication, and customer support).
• Username and encrypted password (for secure account access).

3.2 Identity Verification Data (KYC)

• Copy of your Indonesian National Identity Card (KTP), passport, or other government-issued identification document.
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the last three months).
• Photograph or selfie (in some cases, for enhanced identity verification).
• Proof of ownership of the payment method used (bank account statement or mobile banking screenshot showing your name).

3.3 Financial & Transaction Data

• Deposit and withdrawal history, including transaction amounts, dates, times, and payment methods used (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Bank account details or e-wallet account information (to process deposits and withdrawals).
• Betting and gaming transaction history, including bets placed, outcomes, winnings, and losses.
• Bonus claims, bonus usage, and wagering progress.

3.4 Technical & Usage Data

• IP address, device type, operating system, browser type, and version.
• Geolocation data (to verify that you are accessing the Platform from within a permitted jurisdiction).
• Pages visited, time spent on pages, navigation paths, and clicks within the Platform.
• Session information, including login times, logout times, and duration of sessions.
• Cookies and similar tracking technologies (see Section 11 for details).

3.5 Communications & Support Data

• Content of any messages, emails, or live chat conversations you have with mr888 customer support.
• Feedback, complaints, or inquiries submitted through the Platform or via email.
• Records of phone calls or WhatsApp conversations with our support team (where applicable and with your consent).

4 How We Collect Data

4.1 Information You Provide Directly. Most of the personal data we collect is provided directly by you when you register an account, complete KYC verification, make deposits or withdrawals, place bets, contact customer support, or otherwise interact with the Platform.

4.2 Automatically Collected Data. Some data is collected automatically through the use of cookies, log files, and similar technologies when you visit or use the Platform. This includes technical data such as your IP address, browser type, device information, and usage patterns.

4.3 Data from Third Parties. In certain circumstances, we may receive personal data about you from third-party sources, including:

• Payment processors and e-wallet providers (to verify transaction details and detect fraud).
• Identity verification service providers (to confirm your identity and residential address during KYC processes).
• Fraud detection and prevention services (to identify suspicious activity and protect both you and mr888 from fraudulent transactions).

5 Purpose of Processing

mr888 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your account on the mr888 Platform.
• Identity Verification (KYC): To verify your identity, confirm your age, and ensure compliance with legal and regulatory requirements including anti-money laundering (AML) obligations.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions through BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported payment methods.
• Service Delivery: To provide access to sports betting markets (including BRI Liga 1, English Premier League, La Liga, UEFA Champions League, and other competitions), live casino games, slot games, togel (Indonesia's traditional numbers lottery) markets, and other gaming products.
• Fraud Prevention & Security: To detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities that threaten the integrity of the Platform.
• Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance in Bahasa Indonesia or English via live chat, email, or WhatsApp.
• Marketing & Promotions: To send you promotional offers, bonuses, and information about new products or features (only if you have consented to receive marketing communications).
• Legal Compliance: To comply with applicable laws, regulations, court orders, or requests from law enforcement or regulatory authorities.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the mr888 Platform.
• Responsible Gaming: To monitor your gaming behavior, detect signs of problem gambling, and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion.

6 Legal Basis for Processing

mr888 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the betting and gaming services you have requested and to manage your account in accordance with our Terms & Conditions.
• Legal Obligation: Processing is required to comply with legal obligations, including identity verification (KYC), anti-money laundering (AML) checks, age verification, and record-keeping requirements imposed by applicable laws.
• Legitimate Interests: Processing is necessary for mr888's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and enforcement of our terms of service, provided that these interests do not override your privacy rights.
• Consent: Where required by law, we process your data on the basis of your explicit consent — for example, when sending you marketing communications or using non-essential cookies. You may withdraw your consent at any time.

7 Data Sharing & Disclosure

mr888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your personal information with the following categories of recipients in order to provide our services and comply with legal obligations:

7.1 Service Providers

We engage trusted third-party service providers to perform specific functions on our behalf, including:

• Payment Processors: To facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other payment methods.
• Identity Verification Providers: To verify your identity, age, and address during the KYC process.
• Fraud Detection & Prevention Services: To analyze transaction patterns, detect suspicious activity, and prevent fraud and money laundering.
• Customer Support Platforms: To manage live chat, email ticketing, and support request workflows.
• Cloud Hosting & Data Storage Providers: To securely store your data on servers located in jurisdictions with robust data protection standards.

All service providers are contractually required to handle your data securely, use it only for the purposes we specify, and comply with applicable data protection laws.

7.2 Game & Content Providers

We may share limited data (such as your username, account balance, and betting activity) with third-party game studios and content providers that supply live casino, slot, and sports betting products featured on the mr888 Platform. This data is shared solely for the purpose of delivering game content and is subject to strict confidentiality obligations.

7.3 Legal & Regulatory Authorities

mr888 may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities if required to do so by law, court order, or legal process, or where disclosure is necessary to:

• Comply with anti-money laundering (AML) or counter-terrorism financing (CTF) obligations.
• Respond to lawful requests for information from government or regulatory authorities.
• Protect the rights, property, or safety of mr888, our users, or the public.
• Enforce our Terms & Conditions or investigate suspected violations.

7.4 Business Transfers

In the event that mr888 is acquired by, merges with, or transfers its business to another entity, your personal data may be disclosed to the prospective buyer, successor entity, or their advisers as part of the transaction. We will notify you of any such transaction and provide you with options regarding your data.

8 Data Retention

mr888 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: While your account remains active, we retain all account, transaction, and gaming data to provide ongoing services and support.
• Closed Accounts: If you close your account or request account deletion, we will retain your data for a minimum period as required by applicable laws (typically 5-7 years for financial transaction records and KYC documentation) to meet regulatory, tax, and legal obligations.
• Marketing Data: If you unsubscribe from marketing communications, we will remove your contact details from our marketing lists but may retain a suppression record to ensure we do not contact you again in the future.
• Technical Data: Log files, IP addresses, and usage data are typically retained for up to 12 months for security, fraud prevention, and platform improvement purposes.

After the applicable retention period expires, personal data is securely deleted or anonymized in a manner that prevents recovery or reconstruction.

9 Security Measures

mr888 takes the security of your personal data extremely seriously. We implement a range of technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption — the same technology used by major financial institutions worldwide.
• Secure Data Centers: Personal data is stored on secure servers located in facilities with 24/7 physical security, environmental controls, and redundant power and network infrastructure.
• Access Controls: Access to personal data is restricted to authorized mr888 employees and contractors who require access to perform their job functions. All personnel are bound by strict confidentiality obligations.
• Password Hashing: Account passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Fraud Monitoring: We employ automated fraud detection systems and manual review processes to identify and block suspicious activity in real time.
• Regular Security Audits: Our security infrastructure undergoes regular internal and external audits to identify and address potential vulnerabilities.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an additional layer of security to your account login process.

10 Your Privacy Rights

As a user of the mr888 Platform, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can update many details directly through your account settings.
• Right to Erasure (Right to be Forgotten): You may request that we delete your personal data, subject to certain exceptions (e.g., where we are required by law to retain records for a specified period).
• Right to Restriction of Processing: You may request that we limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Withdraw Consent: Where we process your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected] (plain text) or via live chat. We will respond to your request within 30 days and may require verification of your identity before processing certain requests.

11 Cookies & Tracking Technologies

mr888 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

11.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owner.

11.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core functionality such as account login, session management, and secure transactions.
• Performance & Analytics Cookies: Help us understand how users interact with the Platform by collecting anonymous usage data. This information is used to improve site performance and user experience.
• Functional Cookies: Remember your preferences (such as language settings and display options) to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You may opt out of advertising cookies through your browser settings.

11.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but please note that disabling essential cookies may prevent you from accessing certain features of the Platform.

12 Children's Privacy

The mr888 Platform is intended solely for individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend the account, cease processing that individual's personal data, and delete or return any deposited funds in accordance with our procedures.

If you are a parent or guardian and believe that your child has provided personal information to mr888, please contact us immediately so that we can take appropriate action.

13 International Data Transfers

In order to provide our services, mr888 may transfer your personal data to servers and service providers located outside of Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including:

• Transferring data only to jurisdictions that provide an adequate level of data protection as recognized by international standards.
• Entering into data processing agreements with service providers that include standard contractual clauses approved by relevant data protection authorities.
• Implementing technical and organizational measures to ensure data security during and after transfer.

By using the mr888 Platform, you consent to the transfer of your personal data to countries outside Indonesia for the purposes described in this Privacy Policy.

14 Changes to This Privacy Policy

mr888 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify registered users via email or through a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the Platform and contact us to close your account.

15 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mr888, please contact us through one of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through your mr888 account dashboard
• WhatsApp: Available 08:00–22:00 WIB daily (contact number displayed within your account)

We will acknowledge all privacy-related inquiries within 24 hours and provide a substantive response within 30 days. For urgent data security concerns, please use the live chat function for the fastest response.